Returns & Exchanges

We want every OFFARC order to arrive correctly and in good condition.

Size Exchanges

OFFARC currently does not offer exchanges for incorrect sizes selected by the customer.

Please review our Size Guide carefully before placing your order and confirm your selected size before completing checkout.

If OFFARC sends you a size different from the size shown on your confirmed order, please contact us so we can resolve the issue.

Defective, Damaged, or Incorrect Items

If you receive an item that is:

  • Defective

  • Damaged

  • Incorrect

  • Missing an item

  • Different from your confirmed order

please contact OFFARC within 7 calendar days from delivery.

Include:

  • Your order number

  • Name used on the order

  • Clear photos or videos of the item

  • Photos of the packaging when applicable

  • A brief description of the issue

Please do not return an item without first receiving instructions from OFFARC.

Item Condition

For a return to be reviewed, the item should remain:

  • Unworn

  • Unwashed

  • Unaltered

  • Free from stains or odors

  • Complete with its original tags and packaging when applicable

These requirements may not apply where the nature of a verified product defect makes them unreasonable.

Change of Mind

We do not generally accept returns or provide refunds because of:

  • Change of mind

  • Personal preference

  • Incorrect size selected by the customer

  • Incorrect information provided during checkout

This does not affect remedies available for genuinely defective, damaged, incorrect, or otherwise non-conforming products.

Verified Claims

After reviewing your claim, OFFARC will provide the appropriate resolution based on the circumstances.

This may include a replacement, return, refund, or another appropriate solution.

Need Help?

Please contact OFFARC through our official customer support channels and provide your order number.

Do not send an item back until you receive return instructions from our team.