FAQ

How do I place an order?

Select your preferred item, size, and quantity, then proceed through checkout and provide your complete shipping information.

After placing your order, follow the payment instructions displayed on the order confirmation page.

What payment methods do you accept?

We currently accept manual payments through our official:

  • GCash

  • Maya

  • Bank Transfer

Please send payment only to the official account details provided by OFFARC during checkout.

Always verify the account name and account number before sending payment.

Will OFFARC contact me for payment?

OFFARC will not contact you to provide a different payment account.

Our team may contact you regarding your order, delivery, or other order-related concerns.

If someone claiming to represent OFFARC asks you to send money to another account, do not send payment. Contact us through our official social media channels first.

When is my order considered paid?

Manual-payment orders are considered paid only after OFFARC has verified that the payment was successfully received in our official account.

Sending a screenshot or payment receipt does not automatically confirm payment.

How long does order processing take?

Regular orders are typically prepared within 1–3 business days after payment verification, unless a different processing period is stated on the product page.

Pre-orders, limited releases, promotions, and high-volume periods may require additional processing time.

What courier do you use?

OFFARC works with reputable Philippine couriers and is arranging LBC as one of our primary shipping partners.

The available shipping method and applicable fee will be shown during checkout.

Will I receive tracking information?

Yes. Tracking information will be provided once your order has been dispatched and tracking becomes available.

Can I change my shipping address after ordering?

Contact us immediately if you entered incorrect shipping information.

Once your package has already been dispatched, we may no longer be able to change the delivery address.

Additional shipping charges may apply if an order needs to be shipped again because of incorrect or incomplete information provided during checkout.

Can I exchange an item because I ordered the wrong size?

OFFARC currently does not offer size exchanges.

Please carefully review our Size Guide before completing your order.

If OFFARC sends you a size different from the size indicated on your confirmed order, please contact us so we can review and resolve the issue.

What if I receive a damaged, defective, or incorrect item?

Contact us as soon as possible and provide:

  • Your order number

  • Clear photos or videos

  • A description of the issue

  • Photos of the packaging when applicable

Once verified, our team will provide the appropriate resolution.

Can I cancel my order?

Contact OFFARC immediately if you need to request a cancellation.

Orders that have already entered processing, preparation, fulfillment, or shipping may no longer be eligible for cancellation.

How can I contact OFFARC?

For assistance, message us through the official contact information and social media accounts listed on our website.

For order-related concerns, please include your order number so we can assist you faster.